Technical writer, editor, copy editor, website developer and graphic designer experienced in conceptual design, project management and business development. Desires employment that fully utilizes my experience and skills with the Internet, web design, customer service, marketing, and account management.
Qualifications
Customer Service and Project Management
- Strong customer service background with 7 years computer technical support, training and help desk experience.
- Project management skills to professionally manage multiple projects under tight deadlines and budget constraints.
Writer and Copyeditor
Website Design, Construction, and Implementation
- Website design and development, including evaluation and recommendation of site hosting options.
- Web page engineering to increase speed of loading, decrease browser dependency, and improve listings in crawler-based search engines.
- Website updating and maintenance.
- HTML, XHTML, XML, DHTML and CSS.
- Optimization and troubleshooting of code generated by Adobe GoLive, Macromedia Dreamweaver, Microsoft FrontPage 2000, Microsoft Office applications and Netscape Composer.
- Graphic development and photo editing using scanner and digital image processing software.
Website Traffic Management
- Website traffic analysis and reporting.
- Web page optimization for search engine placement, specializing in content development, keyword use, and meta tag development.
- Manual directory submissions.
Desktop Publishing
- Design projects including published OpenOffice.org guides on Lulu.com, trade show manual covers, Wink User Guide, business cards, invitations, newsletters and postcards.
PROFESSIONAL EXPERIENCE
Owner/Consultant (2003-Present) LVWNET
Highly skilled Website Developer and Graphic Designer with special strengths in theme and navigational planning, content organization and editing, site planning, online research, image creation, search engine optimization and meta tag planning.
- Contract editor for OpenApp.biz.
- Created the official OpenOffice.org OOo 2.0 Guide covers displayed at the Desktop Linux Summit in San Diego, CA February 9-11, 2005.
- Co-Author of The Draw Guide, Impress Guide, Getting Started with OpenOffice.org, Calc Guide and Writer Guide for OpenOffice.org Authors.
- Help to maintain OOoAuthors website.
- Increased traffic through strategic meta tag creation and search engine optimization for clients and OOoAuthors.org website.
Software/Technical Support Specialist (2001-2002)
Initially responsible for troubleshooting system and software problems for the Morrisville office and East Coast, entering and assigning tickets to the proper departments. Managed the purchasing of systems and software for the Morrisville office, and also responsible for maintenance and installation of systems and training of users. Also responsible for setup and maintenance of NT user, VPN, and Exchange email accounts for all employees in the United States.
Accomplishments
- Organized the tracking of help desk calls, orders, software, software license and systems.
- Rolled out McAfee's and Epolicy in the local office in one week.
- Compiled a working setup of Epolicy for the other EPO servers in the East and Mid-Central regions.
- Organized VPN account setup and procedures.
- Tested and devised working solutions for the AS400, Lotus and PC Anywhere software installs on Windows XP Professional, an unproven platform at the time.
Software/Technical Support Specialist (2000-2001)
Initially responsible for software and technical support of BuildSoft. Responsible for troubleshooting system problems, software issues, and guided customers through installation on stand-alone PC's and networks. Based on my customer service, troubleshooting, and Access skills I became responsible for the take off of BuildNet Advantage, and worked closely with programmers on enhancing the software. Responsible for maintaining software errors and fixes in Silk and Onyx.
Accomplishments
- Provided software and technical support to all BuildNet Advantage Customers.
- Responsible for QA testing, troubleshooting, and developing fixes for the new software on WIN 98/NT, WIN ME, WIN 2000, Office 97 and Office 2000.
- Trained customers during Getting Started appointments on accounting, BuildSoft and BuildNet Advantage.
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